Support and contact
On this page
Need help? Email contact@leffetcoherence.com with your device model, operating system, Merci version and a description of the problem. A screenshot may help; hide unnecessary personal details. Do not send passwords or full payment card information. You do not need to attach your entire journal.
1. Free and Premium
Free allows 20 new gratitude entries per local calendar day. Deleting an entry does not return a used place; editing is not a new creation. Premium removes the free daily creation limit and unlocks Premium statistics. Monthly and annual plans have no free Premium trial. Availability depends on the store and app version.
2. Accounts and privacy
There is no Merci account. Your journal, first name and progress are kept on your device. Purchases involve the Apple or Google store and RevenueCat as explained in the privacy policy. The app does not send journal text to purchase services.
3. Paid Premium is not recognised
Check your connection and the Apple or Google account used to purchase. Use Restore purchases where offered in Merci. A pending purchase may need store confirmation. If the issue continues, email the useful purchase references and hide unrelated information.
4. Cancel renewal
Apple: device Settings, your name, Subscriptions and Merci. Help: https://support.apple.com/en-us/118428.
Android: Google Play, purchasing account, profile, Payments & subscriptions, Subscriptions and Merci. You can also use https://play.google.com/store/account/subscriptions.
Check the end date shown by the store. Erasing data or uninstalling Merci does not cancel a subscription.
5. Refunds
Apple: https://reportaproblem.apple.com; guide https://support.apple.com/en-us/118223. Google Play: https://support.google.com/googleplay/answer/2479637?hl=en. You may also email us about a refund or service issue. These procedures do not remove statutory rights.
6. Back up or change device
In My space, open My data, then Backup and restore. Save a backup creates a file for you to store where you choose. It contains your journal and settings, including your first name; it is readable and Merci does not encrypt it. Restore a backup lets you select that file on a compatible device and follow the available options.
The copy before the last import, if present, is local only. Support does not hold a backup of your journal. Restoring purchases is separate from restoring a journal and does not guarantee transfer of subscriptions between Apple and Google.
7. Erase my data
Use the local data erasure action in My space and read the confirmation. It deletes Merci’s journal and settings from that device; it does not delete exported files, providers’ purchase records or a subscription.
You can also email a request to erase your RevenueCat technical profile. This does not cancel the subscription or delete Apple’s or Google’s own records. Continued use of purchase features or purchase restoration may recreate a profile.
Support messages are deleted at the first monthly review after twelve months from closure, no later than thirteen months after closure; unnecessary attachments are deleted when resolved. Inactive RevenueCat profiles without Premium follow the twelve-month rule, with a thirteen-month maximum, detailed in the privacy policy. Exceptions are limited to records needed for an identified dispute or documented legal obligation.
8. Reminders
Enable reminders in Merci and allow notifications in device settings. Check times, focus modes and power-saving settings. Notifications are local and delivery depends on your device. Reopen the app periodically to renew scheduling.
9. Contact the publisher
Louis Collin EI, LC Developments
60 rue François 1er, 75008 Paris, France
Telephone: +33 6 06 95 09 88
Email: contact@leffetcoherence.com